Privacy Policy

Charisma Clinic (Stockport and Nelson) is committed to protecting your privacy and handling your personal information safely and lawfully. We collect and store details such as your name, contact information, medical history, dental records, X-rays, scans, treatment notes, photos (with consent), and payment information to provide safe and accurate dental care. We also collect information submitted through our website, booking forms, and cookies. Your data is used for registering you as a patient, assessing suitability for treatments (including implants, Invisalign, bonding, whitening, and routine care), managing appointments, creating treatment plans, processing payments, sending reminders, and meeting legal, clinical, and regulatory requirements. We may share information only with dental laboratories, referral specialists, imaging centres, payment providers, IT partners, or regulatory bodies when necessary for your care. We never sell or share your information for marketing. Data is stored securely using encrypted systems and retained according to UK GDPR, NHS, and GDC guidelines—typically 11 years for adults and until age 25 for children. You have the right to access, correct, restrict, request deletion of your data (within clinical law), request copies of your records, opt out of non-essential communication, withdraw photo consent, or make a complaint to the ICO. Our website may use cookies to improve functionality, and you can disable them through your browser if preferred. We may update this policy when required, and the latest version will be available on our website. For any questions about your data or your rights, please contact enquiries@charisma-clinic.co.uk or call 0161 483 5433 (Stockport) or 01282 690 182 (Nelson).